Customer Return Products

How to return the product in the system.

1. In accounting, must create the credit note to customers by go to the Main Menu Accounting > Customers > Receivable and click the button New Credit Note.

Input details in the credit note after that click the button Save and Approve

How to refund money from credit note invoice to customer

After that, go to the Sub Menu Customers > Receipt and click the button New Payment.

Input details in the customer payment by the payment subtype is invoice payment and input the invoice number. The system will input the negative amount by automatic after that click the button Save and Post

After that go back to the Credit Note, the system will change the status is Paid and create link payment is Refund by automatic.

Journal entry from payment

2. In stock picking, must return the product by making a Goods Receipt for the  Product by go to the Main Menu Inventory > Inventory > Goods Receipt.

• Click New Goods Receipt

• Input details the form

• Product : Select  the product items which are customer return to company , Qty, UoM,  : and other required details.
• Location : From Location : Customer , To Location Internal Warehouse
• Relate to : You can select “Related To” for ref. Goods Issues number
• Save > Confirm > Validated

The alternative to return the product by clicking the Options and select Copy To Goods Receipt at the Goods Issue.

After clicking the button Copy To Goods Receipt, the system will create the Goods Receipt by automatic.

And then, edit the amount qty in the field Qty and click the button Save -> Confirm -> Approve.

After that, click the button Validate.

Note: If edit the amount qty at the Validate page, it will be the Back Order.

After clicking the button Validate the Goods Receipt, the return product completed.