Create Customer Credit Note

When will you create a note invoice?

A credit note is issued in various situations to correct a mistake, such as when

(1) an invoice amount is overstated,

(2) correct discount rate is not applied,

(3) goods spoil within guarantee period, or

(4) they do not meet the buyer's specifications and are returned. Also called a credit memo.

The step to create customer credit note; (The system have two options can do)

1. Direct Create Credit Note invoice
2. Create customer credit note invoice from master invoice

Direct Create Credit Note invoice

• Go to menu Accounting → Customer → Receivable → New Credit Note

• Input credit notes details

• Contact: Customer name
• Billing Address : Automatically selected, if available billing address is configured in contact
• Date : Credit note date
• Due Date : Credit note due date
• Number : Running sequence number automatically generated by system
• Ref : Reference document number (If available)
• Currency : Automatically selected default currency
• Currency Rate : The exchange rate
• Tax Type : There are 3 types of tax

• Tax Exclusive
• Tax Inclusive
• No Tax

• Payment Terms: Automatically selected (If configure the payment term relates to Contact) or manual select. This uses for calculation of  payment due date
• Tax Invoice Number :  Running sequence number automatically generated by system (Incase Tax Invoice)
• Related To : Be able to select manually such as sales order or invoice.

• Input product lines

• Product : Select product item (If sale stockable product or service)
• Description : Product name or description (This can be default product name by select product item) or Type description manually
• Qty : Product Quantity
• UoM : Unit of Measure of product
• Unit Price : Price per unit of product
• Disc % : Discount that calculate is percentage
• Disc Amt : Discount that calculate is amount
• Account : Select income/sales account
• Tax Rate : Select tax component by line
• Tracking-1 : Select branch if record accounting by branch
• Tracking-2 : Select department if record accounting by department
• Amount : Automatically computes the amount by line
• Memo : Memo as text

• Click the button Save and then click the button Approve to post the credit note

• The status has changed to “Waiting Payment”

• Click Print button to print credit note form

• Then the system will pop up the window and click print button

• Credit note form in PDF format

• View journal account by clicking  Options  →  View Journal Entry

• Journal entry of the credit note invoice

Create customer credit note invoice from master invoice

• Go to menu: Accounting → Customer → Receivable. Select an invoice that status is “Waiting Payment”

• Click Options → Copy To Credit Note

• System will create a draft credit note and  be able to edit unit price and qty.

• Click the button Save button then click the button Approve

• The status has changed to “Waiting Payment”

• Click the button Print to print credit note

After click the button Print, will get the credit note form

The condition in the credit note to pay the partial payment.

(In case use the credit note to clear the invoice.)

• Push the button “Options” and select Copy To Credit Note to pay the Partial payment.

• Input the amount in the field “Amount” to pay the partial payment.

• After that create the Payment by the Payment Subtype is Invoice Payment and select the Invoice and the Credit note.

Note: If create the credit note to pay the partial payment and input the Qty is not same as invoice, can Copy To Credit Note to pay the rest Qty

Invoice

copy to credit note 1st

copy to credit note 2nd

How to Allocate Credit Note

Go to the Menu: Accounting → Customer → Receivable  → Select an invoice that the status is Waiting Payment to allocate credit note and then click “Credit this invoice”

• After clicking Credit this invoice, the system will show the Allocate Credit to Invoice page. The system will select an invoice to allocate credit notes automatically. If an invoice that does not involve to allocate credit note, can click the cross (X)

• Input the amount to allocate in the field Amount and then click the button Allocate Credit

• After clicking the button Allocate Credit, the system will relate to the document allocated on an invoice page. The system will shows the remaining amount

• After click the button Allocate Credit, the system will create an accounting record by credit note follow the allocate credit note